Refund policy

Returns & Refunds Policy

Last Updated: July 2026

At Sweetly Snug Creations, every order is carefully prepared with attention to quality and detail. Because many of our products are made to order, we kindly ask that you review our policy before placing your order.

Returns

Due to the custom nature of our products, we do not accept returns or exchanges for:

Incorrect size selections
Change of mind
Color preference
Personalized or custom-made items

Please review product descriptions and size charts carefully before ordering.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we will gladly provide a replacement or refund if the issue was caused by our error.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a damaged product.

Lost Packages

Sweetly Snug Creations is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

If your package appears to be lost in transit, please contact us and we will do our best to assist you in working with the shipping carrier.